Project Title: Service Reflection For this assignment you will: 5 1. Describe a service firm that you used regularly before COVID-19 was declared a pandemic and continue to use now. The description should include the name of the service firm and an explanation of the services they deliver 5 2. How has OVID-19 changed this firms service delivery. 5 3. How has the service change affected your satisfaction levels and why? 5 4. What could the service firm do to improve their service in these difficult times. Please do not tell me what they did, I want you to use your creative thinking and have a new idea for this service firm. 5 5. Professionalism (please note all assignments should be presented as a professional business effort) Total possible marks 25