projects during morning and afternoon tea, which Zoe generally ignores. Zoe's response to Carl is an example of which barrier to effective communication?

Select one:

a.Information overload

b.Perceptual bias

c.Message incongruence

d.Role overload

Clear my choice

Silvia is a social worker and frequently needs to show empathy and compassion for her clients, even if she doesn't agree with their behaviours. Which of the following best describes Silvia's experience?

Select one:

a.Low organisational commitment.

b.Emotional labour

c.Emotional contagion

d.Role congruity

When Su feels stress at work, she seeks advice from her mentor about how to respond to the situation. Which strategy is Su using to manage stress at work?

Select one:

a.Withdraw from the stressor

b.Change stress perceptions

c.Receive social support

d.Control stress consequences

You are the manager of a small retail store. You have an employee who is not doing a very good job; he's frequently late and his work is rather sloppy. You'd like to replace him, but this is the peak of your retail season, and it would be impossible to recruit, hire and train someone new at this time or to do without him. You decide not to confront him about his behaviour. Your reaction is best described as: _____.

Select one:

a.avoidance

b.approach

c.collaboration

d.interpersonal

Ken and Dave present a well-researched proposal to the Managing Director. Their proposal is written in very technical terms. Luis and Akira submit a similar proposal that is well described with colour graphs. The Managing Director chooses Luis and Akira's proposal even though it is less advanced than Ken and Dave's proposal. Why did the Managing Director choose Luis and Akira's idea?

Select one:

a.Luis and Akira were better at informal communication

b.Information in Luis and Akira's proposal was easy to decode

c.Luis and Akira worked harder than Ken and Dave

d.Ken and Dave's ideas were inferior

Which decision theory views the manager as acting in a rational manner with complete information?

Select one:

a.Satisficing

b.Managerial

c.Behavioural

d.Classical