Prompt

name a problem-solving framework to address the scenarios and the internal team needed to examine, investigate, and address each issue.

Scenario 1

1. Over the weekend, a piece of a drill bit flew off the drill and landed in the tibial tissue field during surgery. The surgeon closed the repair area without removing the drill bit piece. The patient developed sepsis. You may want to review the focused professional practice evaluation standards from The Joint Commission.

Framework: Reactive problem-solving is the framework that will be the most helpful in the issue with the surgeon's failure to remove the drill bit from the patient during surgery. Root Cause Analysis (RCA) is the best tool to identify the system failure that resulted in this adverse event.

Scenario 2

One of your organization's facilities wants to use a security tag for newborns from time of birth to discharge, but it needs your department's approval before implementing this change.

Framework: The proactive problem-solving framework is best for the approval of the security tags for the newborns from time of birth to discharge since no event happened yet, failure modes and effects analysis (FMEA) is the best tool to utilize since the main objective of this tool is to take measures to get rid of failures.

Scenario 3

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey (also known as the CAHPS Hospital Survey, or Hospital CAHPS) for the last quarter indicates patients' dissatisfaction with understanding their hospital bill and lack of knowledge about how to get clarification. HCAHPS is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care.

Framework:For analyzing why the patients are highly dissatisfied with the services provided in the hospital the framework that will be suitable is reactive problem-solving, using the plan-do-study-act (PDSA) is the process improvement tool that will assist in investigating the issue and establishing a new process improvement

Question

1. Apply problem-solving frameworks: Apply the framework selected to the scenarios by describing what will be done at each stage of the framework.
2. Members of the organization: Examine the members of the organization you will need to participate in each step of the framework for your three selected scenarios.
   1. Who are the vital interprofessional participants, and what should their contribution be to the investigative process?
   2. How can you maximize the actions and inputs of each of the participants?
3. Justify the selection of problem-solving frameworks: Justify the selection of your problem-solving framework for each of your three selected scenarios.
4. Organizational goal: Identify one organizational goal that you think should be attained for each of your three selected scenarios.