Property managers must explain to their landlord clients who may be considering making an application to QCAT: The strengths of the case, including outcomes of previous hearings you have attended involving similar situations Any weaknesses in the landlord's case, and any research showing why the case may not win Arguments that the tenant might put to the Tribunal, and any counter-arguments that may be made Any research conducted into the matter The possible outcomes of the case and what they might mean for the landlord