Proposal Report Question 1: Identify a Malaysian service organisation you are familiar with. Describe the background of the company, its operational performance, its service concept, service blueprint and unique business model. [30 marks] Question 2: Examine the sustainability of the organisation from the perspective of its service design, layout, location selection, human resource management, quality control, customer management and other relevant operational aspects. [40 marks] Question 3: If you are business consultant for the service organisation, examine the suitable theory concept (Kaizen/ JIT/ Six Sigma/ 7 waste/ Lean manufacturing/ Toyota Production Management/ Total Quality Management) to improve the company's operation. [30 marks]