Proposed monthly operating budget of your company ( Apple Computer Inc) specialized contact centre:

clearly state your assumptions for each calculation and show your calculations

a. Calculate the approximate number of agents required to be

online to meet the access strategy

b. Calculate the total number of agents required to be employed

c. Calculate the monthly operating budget for the centre, making

assumptions on other staff positions required and other

expenditures

Depending on the case and your recommended solution, you will need to

assume certain information. Please clearly indicate each of your assumptions as

related to each section.