1. Provide a data processing example for which the use of a batch processing system to handle transactions is appropriate. Provide an example for which the use of online transaction processing is appropriate.
2. Define supply chain management (SCM).
3. Identify and briefly describe at least four key business capabilities provided by the use of a CRM system.
4. What is source data automation? What benefits can it be expected to deliver?
5. Identify and briefly discuss five challenges to the successful implementation of an enterprise system. Provide several tips to overcome these challenges.
6. Why were SMEs slow to adopt ERP software? What changed to make ERP software more attractive for SMEs?
7. Many organizations are moving to a collaborative process with their major suppliers to get their input on designing and planning future product modification or new products. Explain how a PLM system might enhance such a process. What issues and concerns might a manufacturer have in terms of sharing product data with suppliers?
8. Explain why an enterprise solution for software development like JIRA is important for roadmap planning and managing engineering tasks.
9. Initially thought to be cost-effective for only very large companies, enterprise systems are now being implemented in SME's to reduce costs, improve service, and increase sales revenue. A firm's finance and accounting personnel play a dual role in the implementation of such a system:
10. (1) they must ensure a good payback on the investment in information systems and
11. (2) they must also ensure that the system meets the needs of the finance and accounting organization. Identify three or four tasks that the finance and accounting people need to perform to ensure that these two goals are met.
12. Enterprise system software vendors need business systems analysts who understand both information systems and business processes. Make a list of six or more specific qualifications needed to be a strong business systems analyst who supports the implementation and conversion to an enterprise system within an SME. Are there additional/different qualifications needed for someone who is doing similar work but for a large multinational organization?