Provide a detailed root cause analysis of the problems identified in the process(es) analyzed

Student's Special Arrangement: All staff must be informed of any special needs or requests made by the parents daily. The current process for informing the centre ofany requests is done manually thro ugh the completion of a Special Request form [see appendix 6). The form is located near the front door of each room. Parents are required to provide the details of the Special Request. Requests can relate to medication, food, or exclusions from activities, for example. The completed form is handed to the child's room leader, who reviews it, asks questions, and signs it to conrm its reception. The request is then noted on a general board in the room, and the form is taken to the main office for ling. [t is the responsibility of all teachers, staff, and carers to review the board in each room each day. Complaints have been received from parents when the request has not been fulfilled. Teachers and carers are frustrated with this system, as parents who are in a rush do not complete the form but phone through the request later in the day. This makes food preparation difficult, and in the case of medication, the carer will then need to locate the medication in the child's locker. Mornings are very busy in the centre, and sometimes the staff may forget to review the board for updates