Provide a justification for the outcome of Kitchen Heaven improving customer satisfaction ratings by impelmenting a responsive customer support system resulting in a minimum of 20%increase in positive customer feedback. Using the success measures of testing reports and quality assurance documentation. Include justification for the verification that a post project survey sent to all customers who have experienced a Kitchen Heaven Remodel. Provide a justification for the assumption that the customer support system is responsive and able to address customer concerns in a timely manner. The company has a strong brand reputation and positive customer reviews prior to launching.