Provide additional thoughts on the success or the failure of the change. Several years ago, I used to work as a line-cook in a very busy restaurant. This was a high tempo and high temper position due to the style of leadership that was guiding the workers in the back of the house. When I started working there, we would receive customer orders through individual tickets that were printed off (like any normal receipt) and cooked in the order they were received. We were told on a random Monday that by the end of the week we were transitioning to a new digital system across the entire restaurant. This new system required one-on-one training from a qualified technician from the company installing the digital service. Thursday rolls around and the restaurant's general manger decided to just start using the new system and deactivated the old printer system. His knee-jerk reaction along with an inadequately trained staff culminated in multiple people being fired, quitting, and the store shutting down for three days. The inevitable failure of this awesome system was due to a lack of planning and competence. When the staff was originally told about the upcoming change, we were all