Provide an introduction about Airlines and give problems and solutions about their customer services for Flair Airlines.

Include references.

Rubrics: Complete analysis of focus organization; addresses all relevant factors and typically uses multiple analysis lenses.

Paper Rubric Exceeds Meets Does Not Meet Grade Expectations Expectations Expectations Complete analysis of focus Somewhat complete Limited or incomplete organization; addresses all analysis of focus analysis of focus relevant factors and organization; neglects at organization; contains errors typically uses multiple least one significant factor in or inaccuracies. Organization Analysis of analysis lenses analysis. Focus (16 - 20 marks) (10 - 15 marks) (0 - 4 marks) 120 Complete analysis of Somewhat complete Limited or incomplete competitor organization; analysis of competitor analysis of competitor addresses all relevant organization; neglects at organization; contains errors factors and typically uses least one significant factor in or inaccuracies Organization Analysis of Competitor multiple analysis lenses analysis (16 - 20 marks) (10 - 15 marks) (0 - 4 marks) 120 Makes strategy suggestions Makes strategy suggestions Makes inappropriate or aligned with business that are somewhat aligned contradictory strategy capabilities and with with business capabilities. suggestions. Sugg' ns Strategy Org' n targeted weaknesses. Focus (24 - 30 marks) (15 - 23 marks) (0 - 14 marks) 130 Makes IS suggestions Makes IS suggestions that Makes inappropriate or aligned with strategy and are somewhat aligned with contradictory IS business capabilities and strategy and/or business suggestions. Sugg' ns Org' n which leverage appropriate capabilities. Focus emerging technologies (24 - 30 marks (15 - 23 marks) (0 - 14 marks) 130 Paper flows logically, with Paper flows fairly logically Paper does not flow no gaps but some gaps exist. logically. Organiz' n Structure, and Style (4 -5 marks) (3 marks) (0 - 2 marks) 15 Between twelve (12) and Less than twelve (12) More than twenty (20) twenty (20) pages, inclusive. pages. pages. Count Page (5 marks) (2 marks) (0 marks) 15 Virtually no spelling, Some spelling or grammar Significant spelling or