provide positive feedback for the following student peer post: Lisa Harris May 16, 2024May 16 at 12:04pm Two restaurants I would evaluate on terms of service quality would be MacDonalds, and Chic fa la. It is measured by a term SERVQUAL initial instrument identified 10 dimensions of service quality performance: 1. Reliability 2. Responsiveness 3. Competence 4. Access 5. Courtesy 6. Communication 7. Creditability 8. Security 9. Understanding/ knowing the customer 10. Tangibles. So, to make it simpler SERVQUAL was shortened to five dimensions based on further research tangible, reliability, responsiveness, assurance, and empathy. So, with the service being measured on those five things Macdonald's in my town is a horrible place to go eat we have three and they all three are horrific. First, they are always dirty, the workers are not neat, and the bathrooms are always a mess and most of the time are always out of soap and that is a huge indication that the kitchen is not very clean either and maybe out of soap as well and the workers are not washing their hands after using the bathroom. If you go through the drive thru at McDonalds, your order is pretty much guaranteed to