Provide THREE (3) examples of monies that must

be deposited in a real estate trust account.

Name the Act and the Regulation which covers the establishment and management of trust accounts in real estate.

Identify what type of specialist advice the following professionals provide in relation to real estate transactions:

a) Conveyancers

b) Solicitors

c) Industry body

d) Accountant/financial advisor

Explain the term 'unconscionable conduct'. Provide an example in a real estate scenario.

List FOUR (4) of the Australian Privacy Principles. Choose ONE (1) of these principles and explain how it can apply in an agency environment.

List THREE (3) ways to undertake continuing professional development (CPD). Explain why CPD is necessary.

Question 24

Explain the roles of the following agencies in Victoria:

a) Consumer Affairs

b) Victorian Civil and Administrative Tribunal (VCAT)

c) Victorian Equal Opportunity and Human Rights Commission

d) Residential Tenancies Bond Authority

e) Small Business Commissioner

f) Estate Agents Council

Explain why it is important for all agency staff to have open communication with management?

List THREE (3) reasons.

List TWO (2) methods you could use to ensure your client understands any necessary industry jargon when communicating with them.

List FOUR (4) ways an agent can demonstrate respectful communication when dealing with clients from a range of different backgrounds?