Provide your response step by step (refer to slides), refer to SPSS output for corresponding means and p-values. Write in words what you conclude. Q1. Manager expects that customer satisfaction with Service is 4. Test this assumption?

Hint: Students are to identify which type of t-test (one sample, independent sample, or paired samples) is required to conduct hypothesis. Then, students are to follow the step-by-step procedure provided in the instruction files.

One-Sample Statistics Std. Std. Bror N Mean Deviation Mean Service satisfaction 582 3.13 1.395 .058One-Sample Test Test Value = 4 95% Confidence Interval of Significance Mean the Difference t df One-Sided p Two-Sided p Difference Lower Upper Service satisfaction -15.130 581 <.001>