PTEC_112_-_Quality_-_Lesson_1_Exer... PTEC 112-002 Quality Management Lesson 1 Exercises 1. How does quality act as a competitive tool in business? 2. Define a quality system, and explain why the system concept necessary to quality systems? Please explain. 3. Explain why quality will be an unending marathon for any business. 4. What is the advantage of a company establishing a quality program? 5. Explain the purpose and benefits of ISO registration. 6. How does a company apply for an ISO Certification (Registration)? 7. What is the fundamental difference between Total Quality Management (TQM) and International Organization for Standardization (ISO) registration? 8. Describe some of the methods of TQM.