Puma Designs hired a consultancy firm four months ago to redesign the information system that the architects use. The architects will be able to use the state-of-the-art computer-aided design (CAD) programs to help in designing the products. The consultancy firm has been instructed to develop the system without disrupting the architects. In fact, top management believes that the best route is to develop the system and then introduce it to the architects during a training session. Management does not want the architects to spend precious billable hours guessing about the new system or putting work off until the new system is working. Required:

a) Do you think that the management is taking the best course of action for the announcement of the new system? Why?

b) Do you approve of the development process? Why?