Purpose

Integrity, kindness and respect are three of our core values at Hotel Futura, which we practice on a daily basis to connect, build and strengthen meaningful inter- and intrapersonal relationships with our colleagues, customers, associates and friends and families. We base our communication with each other and with others on these values and strive to treat every individual equally. Some empirical research suggests that the first impression happens within the seven seconds, and "is fundamental for further development of relationships"1 Therefore the way we greet, welcome and farewell our customers is immaculate to the further development of our customer relationship.

This policy has been developed to ensure that all employees respect these values, understand their importance and practice them at all times. Role play should be approximately 5 minutes in duration. Greetings Policy - Role Play 3

As a manager of a hotel you are required to train a new staff member on polices and for greeting a customer