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PURPOSE: To draft a project plan for an HIM performance improvement project. You are the Coding Manager for Happy Health system and manage a team
PURPOSE: To draft a project plan for an HIM performance improvement project. You are the Coding Manager for Happy Health system and manage a team of five coders. The coding productivity standard for the department is listed in the table below. Productivity must be maintained while also achieving a coding accuracy rate of 98%. You have noticed that the team has has not been meeting the productivity standard for the last two months (see coder productivity rates below) and want to improve it. Accuracy Rate (avg) = 98% Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Average Productivity* Standard IP Coder 1 2 2 3 3 2 3 2 3 2.5 3 IP Coder 2 3 4 3 3 2 2 4 3 3 3 ED Coder 1 10 10 11 9 11 10 10 10 12 ED Coder 2 12 12 13 12 11 11 12 11 11.75 12 Clinic OP Coder 1 10 10 12 12 12 12 14 12 11.75 12 Clinic OP Coder 2 10 11 11 9 12 12 9 11 10.625 12 Radiology Coder 1 23 23 24 26 24 27 24 22 24.125 25 Radiology Coder 2 20 21 22 22 23 21 20 20 21.125 25 * average accounts coded per hour You will use a IHI Model of Improvement to structure your improvement efforts. TASKS: Review the coder productivity data above and consider how you might improve productivity rates. Answer the three IHI questions below: Aim: What are we trying to accomplish? Measure: How will we know that a change is an improvement? Change: What change can we make that will result in an improvement? Why did you select the change you did? Draft a PDSA cycle to test a small change. Respond to the following questions: What data may be required to complete your PDSA cycle? Who do you think should be involved in the project? How long do you think the initial PDSA cycle may take? What decision would you make based on the results of your PDSA cycle? Include your responses to the IHI questions and PDSA cycle (table format) in a WORD document. Develop a simple project plan per your table using Monday.com. Export board to Excel for submission. Submit your Word document and project plan for grading
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