Put a comment in those two post post, the Professor asked us to comments to our classroom post on blackboard help

1

Seven years ago, I was in a different position at my current workplace. I was a team leader for an operation team that dealt with auto loans in bankruptcy. During this time, there was a new site director appointed to oversee my department. The new director brought on a new strategy for the team. The new strategy solely focused on dollars collected and losses since those were the only two metrics that were reported to senior leaders. Those metrics were consistently favorable month over month. A year passed, and through customer complaints and quality assurance checks, it was determined that corrective actions were not being taken on certain aged accounts.

Inventory control was no longer a focus with the new site director. Employees no longer had the grit to handle their accounts accordingly. Employees lost the power of passion and perseverance with their job, which can be referenced by this weeks video by Angela Lee Duckworth. I had to go back to the basics and started tracking the incoming volume, aged accounts in the portfolio, current and delinquent accounts. Basically, every account status could result in a loss. After reviewing the entire portfolio, a backlog was found on delinquent accounts and no actions were taken on them.

If I was the director, what I would have done differently would be not to change strategy dramatically. Changes to a strategy should have been well thought out with a change management plan. Even though only certain metrics were rolled up to senior leaders, at every level, there should have been different KPIs that rolled up to the main metrics. For example, dollars collected was the main KPI but the smaller KPI for different teams were outbound calls, call times, promises taken, letters sent, and all these production-based KPIs impacted the main KPI that was reported.

2

When I was working at a dance studio 2 years ago, the owner of the studio was extremely opinionated and controlling. If you have read my previous posts, I have talked about this woman and job before. Since I had danced at a different dance studio my entire life, I did things differently than the studio owner and what the girls were used to. The girls told me they liked my teaching style better than the owners and told me many stories about what she had done in the past.

Apparently, the studio owner was known to not finish dances until right before they competed/performed them. She also didnt like teaching the choreography at the beginning of the season. In past years, she had even made more practices that were the night before the competitions because of this. This stressed the girls out and they didnt do as well at the competitions against other teams because of how underprepared they were.

After my second year, I had my own dances and she had her own. I taught and finished my pieces in a couple weeks, while hers took months to finish. FYI: In dance, the sooner you finish teaching the choreography, the more you have time to clean it and make it look perfect.

At the first competition of the season that year, her team was stressed to the max. They told me and the other teams how they just finished all of their dances a few days before and didnt know the dances that well. The studio owner didnt run their dances before they competed and went on stage so they had to do it on their own. I ended up helping her team with their dances after my dances were run through and prepared because she didnt do it herself. Fast forward to them dancing on stage, it was a hot mess. The girls were lost and confused, it was sadly obvious. At the awards ceremony, they did not get very high scores or place high against the other teams.

This was disappointing because it wasnt the teams fault. It was their instructors fault for not preparing them enough, being a good leader, and they most definitely did not reach their goals.

If I was their leader, I would have done what I did with my teams. I would have taught them the choreography sooner, which gave them more time to practice and perfect it. Then I would have given them the confidence boost they needed and supported them through and through.