Q$15$

Situational strengths question $1$

You have been at a client's site all week as part of an audit team. You have been working long hours but the team has made a lot of progress. It is now midafternoon on Friday and you check your emails before leaving. There is one that stands out as it is from a small but growing client that you have been working with very closely for the last $6$ months. You have a good relationship with the person who sent the email. They have a question which they need the answer to as a matter of urgency. The response will require you to access a number of files at your own office before you can respond in full. What would your next step be$?$

A$)$ Respond to the email as best you can before leaving without having access to the key files and tell the client that you will double check everything first thing on Monday.

B$)$ Call the client immediately to find out exactly when they need the information by$.$ If they do need it this evening you can pop back to the office and talk them through the key information and then provide a more in$-$depth written response on Monday.

C$)$ Reply immediately telling the client that you need to get more information for them before you can give them an answer in full and with that in mind you will get back to them flrst thing on Monday mornIng as a prlority.

D$)$ Leave the email for now and deal with it first thing on Monday morning. The client will have received your out of office response anyway and may have contacted a colleague already.

$10$

Q$17$

Situational strengths question $2$

light of recent disappointing sales figures, you and a number of colleagues have sen asked to devise an initiative with the intention of creating more repeat $$siness with new customers via the website. You have been asked to present the voured approach to the MD$,$ the Sales Director and the Finance Director. Which ould you choose?

A$)$ The most radical approach that brings with it the largest potential returns but that has the most associated risk. It goes against everything the business has done before but if it works it could have a startling impact.

B$)$ The approach that mirrors initiatives that have proven to be successful for the business previously. This harnesses methods that are known to work and will build upon previous success. The likely returns are less but there is almost zero risk.

C$)$ The approach that offers a more creative way of thinking about customers and how they interact with the website. The likely returns are fairly substantial and it offers a pragmatic approach to building revenue.

D$)$ It would make sense to provide a short overview of each all$/17$ that the directors can feed into the decision$-$making process.

$11$