Q. 1. How would you explain the following challenges and opportunities for OB? Elaborate with your answer in your own words with relevant examples. (a) Responding to Globalization (b) Managing Workforce Diversity (Rubrics: 5 marks each for correctly explaining the 2 challenges and opportunities - Total 10 marks. Answer should be provided in approximately 150 words, your marks are dependent on the clarity of your response, logic, presentation, relevant examples and avoiding plagiarism) Answer: Q. 2. Explain your understanding of intellectual abilities and elaborate how are they relevant to organizational behavior. (Rubrics: 5 marks each for correctly explaining the intellectual abilities and their relevance to OB - Total 10 marks. Answer should be provided in approximately 150 words, your marks are dependent on the clarity of your response. logic, presentation, relevant examples and avoiding plagiarismi) Answer: (a) Customer service executives experience emotional labor while performing their jobs. Explain this concept with relevant examples. (b) How a worker's emotional state can affect customer service and customers? Support your answer with relevant examples