Q 9. Which one of these options is NOT a wise conflict resolution strategy for leaders: A. Aim to work towards a resolution by looking at longer-term goals rather than short-term goals B. Seek win-win outcomes that try to satisfy both sides' needs and their continuing interests C. Accommodation: give in to another's concerns without making any effort to achieve one's own aims or protect one's interests D. Sharing: both parties must choose to give up something, in order to gain something more important E. Collaboration: make an effort to fully satisfy both parties Q 10. Avoidance and denial are markers of the 'dark side' of poor leadership or managerial incompetence. Which of the following statements are also ways that 'dark side' leaders may behave badly: A. Displacement of responsibility: violating personal moral standards by attributing responsibility to others i.e. 'shifting the blame' B. Advantageous comparison: avoiding selfcontempt for bad behaviour by comparing it to worse behavior by others e.g. "If you guys think I'm bad, just look at what our competitors are doing! C. Disregard or distortion of consequences: minimizing the actual harm caused by one's behavior D. Humanising the situation: explaining to others that making mistakes is important to the learning process E. Blaming others: Justifying one's immoral behaviour by claiming it was caused by someone else's actions