q Search this course Chapter 04 Homework: Technology and Operations Management 0" A A company is considering three vendors for purchasing a CRM system: Delphi Inc., CRM International. and Murray Analytics. The costs of the system are expected to depend on the length of time required to implement the system. which depends on such factors as the amount of customization required, integration with legacy systems, resistance to change, vendor has different expertise in handling these things, which affect the cost. The costs (In millions of S) are shown below for short, medium, \\ Excel template Decrsion Analysis to identify what vendor to select. and so on. Eadi and long implementation durations. Use the Decision Alternative Short Medium Long Delphi Inc. $4.00 $5.50 $8.00 CRM [ntematlonal $6.00 $4.25 $6.50 Murray Analytics $4.50 $5.00 $7.20 ' Fill In the table below for maximum and minimum costs under each alternative Carry out an analysis consrdering costs as negative numbers Round your answers to the nearest cent. Decision Alternative Maximum Minimum Delphi inc. $! 4.00] @ $ 3" 4.00! ('9 CRM International 3 '_' 42,51 @ H" -6 5:1 @ Murray Analytii: i Calculate the amounts foregone by not adopting the optimal course of action for each possible implementation duration. Determine the maximum opportunity cost for each alternative. Fill in the table below. If your answer is zero. enter "0". Round your answers to the nearest cent. Opportunity Loss Matrix Future events Decision Alternative short Medium Long Maximum Delphi inc. . st iosl to $1 |9si " [0 onlntemationai $1 i0 $r -) 5', 10 \"m J0 . sVWie $1M") $iwi sl'_i Conduct a decision analysis to evaluate the choice of a vendor. The aggressive strategy (maximax) is to choose the 0 The conservative strategy (maximin) is to choose the 9 ' The opportunity loss strategy Is to choose the 0 i r Murray Analytics