Q: Using the information in the case study, write report which documents the actions the manager must take to ensure they are complying with health and safety regulations. You must include the following points:

- Procedures that are already successful

- The actions required to comply with regulations

- The allocated time to ensure work is completed.

Case studyB:

Overview - Retail convenience store

The store is a two-floor building with a stockroom located on the lower level and is situated within a busy city centre street. The company employs a total of 15 members of staff at this location and consists of one general manager, one assistant manager who both hold keys to the store, and 13 staff members who work in shift patterns. The store is one of a national business franchise and follows the rules and regulations of their head office. Members of staff are given a full induction which includes a demonstration on health and safety procedures, and this is updated every 12 months with a refresher course consisting of a 10- minute video and an online quiz of 20 questions. Risk assessment requirements Updates must be resolved and recorded within two months of a scheduled revisit to the premises.

Findings

- There is minimal written health and safety procedure notices available within the store, apart from two located in the manager's office, which is out of view of staff members

- Staff were given full details of health and safety procedures on induction, and training had been given on lifting heavy goods and maintaining a clean and tidy stockroom

- Staff knew where to find information on health and safety in the manager's office

- Staff were spoken to on an individual basis and confirmed that they had been refreshed on the importance of health and safety practices within the last six months

- The lift located within the premises has a maximum capacity of 10 people and was last maintained 14 months before the visit of the health and safety representative. The store manager confirmed there had been reports of lift breakdown on two occasions over three months. The breakdowns had been recorded in an incident book located in the manager's office, but there is no record of the measures taken to fix and maintain the lift issues

- A cleaner is employed to clean the shop floor area for two hours before the store opening, but there is no current schedule for the cleaning of the stockroom

- It was noted that in the stockroom that there was no evidence of available health and safety equipment such as gloves, hard hats, high visibility jackets, or lifting equipment, such as pallet trucks. Boxes were stacked very high, and some appeared to be unstable, and the cleanliness of the area had not been maintained to the required standards. Paperwork evidence of reports of mice seen in the stockroom on two separate occasions. No evidence available to confirm that these incidents had been followed up with pest control.