Q1 A more holistic approach to performance management that supports the strategic management process and aims to overcome the difficulties of integrating information from diverse systems is called

Select one:

a. Agency theory

b. Enterprise Resource Management

c. Feedforward control

d. Environmental scanning

Q2 ____________________________ is used by an organization to assess the internal and external environments.

Select one:

a. Environmental scanning

b. Environmental management

c. Evaluation and control

d. Internal and external assessments

Q3 Which of the following items would NOT be part of a management control system?

Select one:

a. Budgets

b. Plans and objectives

c. Policies and procedures

d. Incentives and reward structures

e. Published financial statements

Q4 Which of the following is an example of a feedback system?

Select one:

a. A flashing engine warning symbol on the dashboard of a car

b. An employee manual outlining the steps to assemble an electronic toy

c. Standard recipes used by a restaurant

d. An employee training program

Q5 Feedforward control systems can be characterized by

Select one:

a. Predesigned standards

b. A process where errors are identified and actions are taken to correct the errors

c. Involvement of management in employees' decisions

d. Changing policies and procedures as a response to changes in the business environment