Q1 A more holistic approach to performance management that supports the strategic management process and aims to overcome the difficulties of integrating information from diverse systems is called

Select one:

a.Agency theory

b.Enterprise Resource Management

c.Feedforward control

d.Environmental scanning

Q2 ____________________________ is used by an organization to assess the internal and external environments.

Select one:

a.Environmental scanning

b.Environmental management

c.Evaluation and control

d.Internal and external assessments

Q3 Which of the following items would NOT be part of a management control system?

Select one:

a.Budgets

b.Plans and objectives

c.Policies and procedures

d.Incentives and reward structures

e.Published financial statements

Q4 Which of the following is an example of a feedback system?

Select one:

a.A flashing engine warning symbol on the dashboard of a car

b.An employee manual outlining the steps to assemble an electronic toy

c.Standard recipes used by a restaurant

d.An employee training program

Q5 Feedforward control systems can be characterized by

Select one:

a.Predesigned standards

b.A process where errors are identified and actions are taken to correct the errors

c.Involvement of management in employees' decisions

d.Changing policies and procedures as a response to changes in the business environment