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Q1) a) what is ISO? b) Explain its historical development. c) Explain its major standards. Q2) explain the concept of competitive advantage and explain

Q1) a) what is ISO? b) Explain its historical development. c) Explain its major standards. Q2) explain the concept of competitive advantage and explain the factors (dimensions) of competitive advantage. Q3) explain briefly the concept of productivity and explain its importance for the economy.

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