Q1. Describe the cost of quality, and its categories. Give an example for each category for a fast-food restaurant.

Q2. Identify a problem you have faced that doesn't seem to have an obvious root cause. Use the 5 Whys method to find the root cause.

Q3. Choose a product or service and a) Define 2 quality characteristics important to customers, and explain how you would measure them; b) If you determine that the quality characteristics are not sufficient, what remedies would you employ?