1. Find any five of Zappos’ corporate values. Pick two of the values and explain how you think those values would influence the way employees do their work. 

2. Using this list of corporate values and exhibits that describe Zappos’ organizational culture. In which areas would you say that Zappos’ culture is very high (or typical)? Explain. 

3. How did Zappos’ corporate culture begin? How is Zappos’ corporate culture maintained? 

4. The right culture with the right values will always produce the best organizational performance. Do you agree or disagree with this statement? Why? 

5. What could other companies learn from Tony Hsieh and Zappos’ experiences?