Q1. How many of the following statements are correct? Business processes should be chosen to support corporate strategy. Excellence in operations management ensures a rm's protability. Arm that is not excellent in its operations will not be able to make prots. According to the Little's Law, for a process with xed process ow rate R, the longer the flow time T, the higher the level of inventory I can be found in the process. Select one: Q2. In which type of processing system does a hospital ER operate? a. job shop b. batch c. assembly line d. continuous flow Q3. In which type of processing system does oil renery operate? a. Job shop b. Batch c. Assembly line d. Continuous ow Q4. Shouldice Hospital treats 7,200 patients a year and has, on average, 1,200 patients on the waiting list. Which of the following is NOT true? Select one: a. Average turns is six times a year b. Average ow time is 6 months c. Average ow time is about 8 weeks d. Average turns is 1/2 times a month Q5. SORRY 69 Q6. Asingle server queue has an average service time of 8 minutes and an average time between arrivals of 10 minutes. The service rate is: Select one: a. 6 per hour. b. 7.5 per hour. c. 8 per hour. d. 10 per hour. e. 12.5 per hour. Q7. Which of the following is NOT considered a holding cost? Select one: a. Interest b. Insurance c. Depreciation d. Opportunity cost of funds e. Stockout cost Q8. In an Economic Ordering Quantity (EOQ) model, if demand rate becomes higher, the optimal ordering frequency Select one: a. becomes higher. b. becomes lower. c. remains the same. d. could be higher or lower. Q9. Last Friday, you purchased a four-pack of Sensodyne Extra Whitening Toothpaste at $29.99, which will last 3 months, for your family to use. To you, the big pack of toothpaste can be viewed as Select one: a. seasonal inventory. b. cycle/batch inventory. c. pipeline inventory. d. safety inventory. Q10. Which of these products would be most apt to involve the use of the newsvendor model? Select one: a. Chairs b. Hammers c. Clocks d. Fish Q11. In a newsvendor setting, if your order quantity maximizes expected prot, your in-stock probability Select one: a. higher than the critical ratio. b. lower than the critical ratio. c. equal to the critical ratio. d. none of the above. Q12. Product recalls, returns, complaints, and liability are examples of Select one: a. internal failure costs. b. external failure costs. c. appraisal costs. d. prevention costs. Q13. Costs of inspectors, testing, test equipment, and labs are examples of Select one: a. internal failure costs. b. external failure costs. c. appraisal costs. d. prevention costs. Q14. Which of the following statements about the Kanban System are correct? Deploying the Kanban system leads to pulling work instead of pushing work through the system. Deploying the Kanban system leads to pushing work instead of pulling work through the system. Kanban is a simple information system that allows teams to communicate. Kanban requires the cross-training of all workers. Select one: a. 1 only b. 2 and 3 only c. 1 and 4 onlv d. 2 and 3 only e. 1 and 3 only Q15. Which of the following statements describes the Toyota Production System? The TPS requires the cross-training of workers; i.e., job rotation. A key idea of TPS is cost reduction through the division of labor, cheap labor, and economies of scale. With setup time reductions, TPS implements mixed model production with small lot sizes. The principle ofjidoka is to make any production problems instantly self-evident and to stop producing whenever problems were detected. Q16. In the case "Toyota Motor Manufacturing, U.S.A., Inc." (HBR 9-693-019), what is the real problem (i.e., the deeper underlying problem) facing Doug Friesen? Select one: a. Their supplier, KFS, delivered defective seats for the assembly b. Job rotation on the assembly line resulted in more defects c. The plastic hook for seat installation resulted in more defects d. None of the above Q17. When we played the Beer Game in class, for the rst round of 36 weeks, the bullwhip effect was caused by Select one: a. order synchronization. b. trade promotion and toward buying. c. reactive and over-reactive ordering. d. shortage gaming. e. none of the above. Q18. In a newsvendor model where the demand has normal distribution, if Co