Q1	List and detail three printer related maintenance activities that can occur in an organization. For example, what do you need to determine before the activity can take place?
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Q2	Explain the purpose of a SLA and how it helps provide consistent help-desk based practices and maintenance.
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Q3	Research and explain the limitations and possible issues a company would have by continuing to use Windows 7 as their desktop OS platform as they start to upgrade their desktop hardware.
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Q4	What is the best method to use to prioritize client ICT problems? For example, what type of analysis can you provide for the problem?
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Q5	When working with a maintenance report, what are two key pieces of information that must be included in the report?
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Q6	Outline three organizational guideline and practices that are used to resolve client problems? For example, what happens when your organization cannot provide the required level of technical support?
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Q7	Based on the supplied project example, once you believe you have enough information about the client's business domain, briefly explain the business's main processes and the role ICT systems has in relation to these processes.
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Q8	Explain the features and capabilities of the following three ICT systems and technologies:
a). List the key differences between a Domain Controller, a File and print server, and an application or a web server b). The media types and devices available for backing up ICT Data, both locally and across a network c). The features of a helpdesk system useful in providing client support
Q9	In any business, why is the initial and continued interaction with the client so important? Also explain why support activities should include documenting the continued interaction with the client.
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Q10	Based on two online SLAs for services that you have been proved with as examples, explain why you believe these SLAs to be adequate or not for the needs of the organization.
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Q11	Describe the storage and disposal options that can applied for used components?
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Q12	Describe the technology, method and tools available to automate the installation of a current Microsoft Windows OS, both locally and across a network.