Q1. Operational Plans are made up using a number of different models, discuss 1 model or method that might be used foreach stage of an Operational Plan's Development

• Environmental Scan
• Planning
• Implementation
• Monitoring

Q2. Explain various budgeting processes within the Operational Plan

Q3. Identify and describe 3 KPI's that could be used to meet business objectives and discuss when you would use them

Q4. List What type of KPI measure would you use and How will you gather the data of these activity : Quarterly sales performance, Customer satisfaction, Product quality

Q5. Discuss how 2 pieces of legislation you have identified relate to the operational plan for running a Cafe