Q1. Refer to Case Study A

1. What are the task requirements?

2. What will the team leader need to do?

3. What is the most urgent part of the task?

Q2. In relation to your business industry, provide the outline of a task you may be expected to do, and identify the accountabilities you would be required to fulfil with that task.

Q3. Refer to Case Study B

1. Identify the potential barriers that Bill has for completing the two unexpected tasks.

2. Suggest how these barriers could be managed.

Q4. Produce a personal work schedule template sheet using a computer; this should be a template that you can use in your role. (Note: Just develop a template)

This should include: ?

A heading and appropriate information fields ?

A clear, neat layout that identifies days and time periods.

Q5. Refer to Case Study C - Communications 1. How will Bill need to communicate his personal work schedule? 2. What does Bill need to communicate as well as the schedule?

Q6.

1. Suggest three ways you could monitor your work performance.

2. Give an example of when you have monitored your own work performance. How did you do this, and how did this fit into your work schedule?

Q7. Refer to Case Study D 1. Explain how Annie needs to document: ? The actual performance data in the spreadsheet ? The actual and predicted performance data and variations in the report. 2. How must Annie communicate this to management?

Q8. Refer to Case Study E Imagine you have performed Cilla's role in the case study. 1. How would you go about obtaining the feedback from the five external stakeholders? 2. Evaluate the feedback provided and give a summary to explain this.

Q9. Refer to Case Study D - Documenting performance and Case Study F - Performance data 1. In Case Study F, What type of analysis should you use when looking at the data from both periods? 2. Following on from question one, analyse the data variations and identify three things that this tells you.

Q10. Refer to Case Study G - Changes to the schedule How can you change the schedule to accommodate the points given in the case study text? Suggest how activities could be rearranged. Q11.

1. Identify three different types of resources you may need to include in work plans. Provide an example in relation to your business industry of at least one resource from each type identified; this can be an item or an example of how the resource would be used. 2. Give two examples of stakeholder needs that you might need to incorporate into work plans. 3. In relation to your business industry, identify two workgroup targets that you could use. 4. Identify four things that technology applications can do when planning and scheduling tasks. 5. What is a self-assessment in regards to work performance? 6. Give three examples of how you can obtain feedback on your performance at work. 7. Identify three techniques that you may use when preparing personal plans. 8. How can you establish priorities? (Identify three possible techniques). 9. How would you analyse and interpret feedback received on your performance? (Provide two examples).

Case Studies Case Study A - The task At Healthy Plants, the team leader of a workgroup has been given an urgent, priority task. He must organise resources and create a schedule for the task. The details are provided below. A client requires the following for an event that is happening next week: > Clear existing English-themed garden with flowers and shrubs Create a native Australian garden: O replace grass lawn with natural grasses and textured pathways include a mixture of flowers and shrubs include a focal point tree (an established grass tree). There is a good store of native plants in stock, but the grass tree will need to be ordered and delivered. The supplier has one ready, and this should be arranged first to ensure it is delivered in good time. O