Q1:

The current global pandemic (Covid-19), can be viewed as an environmental force that has caused many organisation's to change the way they operate; from attending work in person, (F2F), to working at home online, (virtually). You have been hired as a consultant to improve communication between the engineering and marketing staff in a large high-technology company. Use the communication model and the four ways to improve that process to devise strategies to improve communication effectiveness among employees between these two work departments/units.

Q2:

A large national sales organisation has concluded that active listening is a critical factor in successful sales and customer satisfaction. The company now wants you to design a training program that teaches sales staff the main components of active listening. Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening. Your answer should also briefly describe the three components of active listening.