Q1. What are the challenges that different generations of customers present for a CSR who strives to provide exceptional customer service? Be specific and reference "Serving Different Generations,"

Q2. which of the fundamental service skills do you believe is most important, and why? Write at least five sentences to explain your reason for choosing that skill.

Q3. Recall a recent purchase you have made that resulted in exceptional customer service. What made that experience exceptional?

Q4. list three actions or behaviors that you think advance Extraordinary Customer service