Q1: While standing in line at the coffee machine, you overhear the person in front of you saying Im really tired of having to deal with the old-timers here. Its time for them to call it quits. Theres no way they can keep up the pace and handle all the new technology were getting these days. You can listen and forget, or you can listen and act. What would you do or say here and why?

OR address this scenario:

Q2: Youve noticed that one of your co-workers is always rushing, always uptight, and constantly criticizing herself while on the job. She never takes time for coffee wen the rest of you do, and even at lunch its hard to get her to stay and just talk for a while. Your guess is that shes fighting stress from some source or sources other than the nature of the job itself. How can you help her out?