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Q1) Write four different quenching models with examples. Q2) Describe what is meant by the waiting-line terms balk and renege. Provide an example of each.

Q1) Write four different quenching models with examples.

Q2) Describe what is meant by the waiting-line terms balk and renege. Provide an example of each.

Q3) Why some firms cannot run at 100% capacity utilisation. Can you suggest some ways to improve capacity utilization?

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