Q1:Describe the benefits and applications one of the engagement models below:

• The Zinger model
• NEHRA's model
• The global employee
• Employee owners

Q2:Explain what the stakeholder engagement model is and describe the two types of program/project engagement models.

Q3:Explain the difference between program goals and program objectives.

Q4:Select four forms or methods that can be used to keep stakeholders engaged in a program. When would you use each?

Q5:Describe the four types of stakeholders below:

1. Users
2. Governance
3. Influencers
4. Providers

Q6:Explain the importance of having a communication policy and procedure within an organisation and list a few examples of or organisation policies and procedures that can impact program management.

Q7:Explain the following program objectives in relation to stakeholders:

1. Financial objectives
2. Quality objectives
3. Technical objectives
4. Compliance objectives
5. Business objectives
6. Performance objectives

Q8:List the 10 principles of the stakeholder engagement model.

Q9:Why is it important for program managers to seek continuous consultation with stakeholders? What does this ongoing consultation involve?

Q10:Describe the following methods of consultation:

1. Targeted consultation
2. Confidential consultation
3. Post-decision consultation