Q2: Assume that Shannon's decides to move forward with its loyalty/rewards program: Estimates for the cost per customer are $3.2 per month. Average customer margins, before subtracting off the cost of the loyalty/rewards program, are expected to be $36 per customer per month with a boost in retention to 82% per month. What is the resulting CLV if the annual interest rate for discounting cash flows remains the same as in Q1? Compute your answer to the nearest dollar. 172