Q2: Deal with salary, wage and related enquiries in accordance with organisational policy and procedures.

You are the payroll officer at Little Pear, John Maxwell has come to you with a query on his payslip. He is concerned that Little Pear are withholding more than the statutory amount of PAYG and his net salary is less than it should be because of this. He has not provided his TFN Declaration and has been taxed accordingly.

Required: Prepare an email to respond to John Maxwell.

Draft an email to John dealing with his query and offer any advice that you might give him. In your response be sure to:

• Use a professional and calm tone as he may be upset as he feels he is not getting paid what he should be paid.
• Explain to John the PAYG system and outline to him why he is being paid correctly. You might need to refer to tax tables or pay calculators in your response.
• Explain to John how to rectify this problem and have the appropriate amount of tax withheld.
• Explain to John how his TFN Declaration is stored once received. Refer to privacy and security procedures that you might have in place to protect his privacy and keep his information secure.

HINT: Think about how hard copy declarations should be stored

HINT: Think about the inbuilt security features of Cloud Accounting Software such as passwords and two factor authentication in your response.

Need deep about how the PAYG System works, please