Q2 NON-FINANCIAL/STRATEGIC PERFORMANCE MEASURES (20 marks) The following is provided as a reminder and an additional exercise for students to review and consider their current knowledge on this topic. Attempt both questions and consider how readily you can provide solid reasoned answers without simply resorting to duplicating bullet points from the lecture slides (which would not score well in the exam). AV3 Strategic Performance Measurement Systems (SPMS) PART I - Balanced Scorecard (Kaplin and Norton) AV3 62) 000,CAL.Se = a) Use the following table to indicate the name of TWO (Only) NON-FINANCIAL Perspectives of the Balanced Scorecard as described by Kaplin and Norton in first column. b) In the second column, describe the purpose of that specific perspective c) In the third column, list a potential LAG Indicator for that perspective d) In the fourth column, list a possible LEAD indicator for that perspective Perspective name Purpose (what does it measure) Possible LAG Possible LEAD Indicator of Indicator of performance performance ends hogqua of visli Customer isbianco 918 bos sold mod notisianumel and no 916 ) | 0 10 b1608 and) 1 smo2 (b 101 910269m ownermeted tojem shies ION vino to bau eris Internal business process Caspermot Learning and growth