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Q20: Explain how benchmarking is a great way to monitor business performance. Q21: Explain the difference between critical success factors and key performance indicators. Q22:

Q20: Explain how benchmarking is a great way to monitor business performance.

Q21: Explain the difference between critical success factors and key performance indicators.

Q22: What are 5 categories of business risk areas?

Q23: What are the 4 steps in developing a risk management plan?

Q24: Discuss 4 ways to manage external risks.

Q25: Why is a quality management system important in small business?

Q26: What are the 7 quality principles as outlined in ISO 9001:2015?

Q27: Why is innovation important?

Q28: How can you foster innovation in a small business? Provide 4 examples.

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