Q3. Discuss, with the help of an example, how variability in product or process performance leads...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Q3. Discuss, with the help of an example, how variability in product or process performance leads to customer dissatisfaction, even though the average performance is considered good. Further, how can a process in control still result in dissatisfied customers? You are a manager with nine employees reporting directly to you. (You have full span of control.) All nine employees have essentially the same responsibilities. They all have numerous opportunities to make mistakes (of various types) in their jobs, but only a small chance of making any one particular mistake at any one time. In the past year you have recorded the following number of mistakes for each employee. Assume that all mistakes are equally critical, so that you cannot distinguish between employees based on the type of mistake they make. Employee 1 2 3 4 5 6 7 8 No. of Mistakes 10. 15 11 5 9 17 22 11 12 10 It is time for evaluations and merit raise recommendations. Suggest an approach (you do not have to show any computations) to decide who to reward and who to penalize? Assume that the total number of transactions performed by each employee is the same during the year. Q3. Discuss, with the help of an example, how variability in product or process performance leads to customer dissatisfaction, even though the average performance is considered good. Further, how can a process in control still result in dissatisfied customers? You are a manager with nine employees reporting directly to you. (You have full span of control.) All nine employees have essentially the same responsibilities. They all have numerous opportunities to make mistakes (of various types) in their jobs, but only a small chance of making any one particular mistake at any one time. In the past year you have recorded the following number of mistakes for each employee. Assume that all mistakes are equally critical, so that you cannot distinguish between employees based on the type of mistake they make. Employee 1 2 3 4 5 6 7 8 No. of Mistakes 10. 15 11 5 9 17 22 11 12 10 It is time for evaluations and merit raise recommendations. Suggest an approach (you do not have to show any computations) to decide who to reward and who to penalize? Assume that the total number of transactions performed by each employee is the same during the year.
Expert Answer:
Answer rating: 100% (QA)
Customer Dissatisfaction Due to Variability An Example Imagine a bakery known for its delicious cupcakes They boast an average wait time of 5 minutes However the wait time can vary significantly Somet... View the full answer
Related Book For
Interplay The Process Of Interpersonal Communication
ISBN: 9780197501344
15th Edition
Authors: Ronald B. Adler, Lawrence B. Rosenfeld, Russell F. Proctor II
Posted Date:
Students also viewed these general management questions
-
zero-interest-bearing note in the On March 1, 2025, Crane Company sold goods to Ivanhoe Inc. for $594,000 in exchange for a 5-year, face amount of $1,000,925 (an imputed rate of 11%). The goods have...
-
CANMNMM January of this year. (a) Each item will be held in a record. Describe all the data structures that must refer to these records to implement the required functionality. Describe all the...
-
answer all questions as instructed below. attend all questions. 4 Computer Vision (a) Explain why such a tiny number of 2D Gabor wavelets as shown in this sequence are so efficient at representing...
-
a. Determine IC and VCE for the network of Fig. 4.115. In Figure 4.115 b. Change β to 120 (50% increase), and determine the new values of lC and VCE for the network of Fig. 4.115. c....
-
Carry out the following conversions: (a) 0.105 in. to mm (b) 0.650 qt to mL (c) 8.75 m/s to km/hr (d) 1.955 m3 to yd3 (e) $3.99 / lb to dollars per kg (f) 8.75 lb/ft3 to g/mL.
-
Identify the regular polygons.
-
Effects of Darden Restaurants Changes in Current Assets and Liabilities on Its Statement of Cash Flows The following items, listed in alphabetical order, are included in the Current Liabilities...
-
The Student News Service at Clear Mountain State University ( CMSU) has decided to gather data about the undergraduate students that attend CMSU. It creates and distributes a survey of 14 questions...
-
6 [ 1 6 ?pts . ?I Use the dual simplex method to solve the following LP: minz = 2 x 1 + x 3 ? s . t . x 1 + x 2 - x 3 ? 5 x 1 - 2 x 2 + 4 x 3 ? 8 x 1 , x 2 x 3 ? 0
-
A dog training business began on December 1. The following transactions occurred during its first month. December 1 Receives $23,000 cash as an owner investment in exchange for common stock. December...
-
https://uwf.instructure.com/courses/41051/files/9598027/download Variable Name Description Coding RANDOM ID Random, unique number for each participant AGE Age at exam, in years 32-70 GENDER...
-
What is the orientation of the chloro groups in the isomer shown in the image on the left?
-
Caspian Sea Drinks is considering buying the J-Mix 2000. It will allow them to make and sell more product. The machine cost $1.81 million and create incremental cash flows of $565,250.00 each year...
-
7. Convert the following C program to x86 assembly code. Use 8086 instruction set. #define count 2 int y[2]; int main (void) ( int A, B; A = 5; B = 6; y [0] = A + B - count; y[1] =B + count;...
-
Critically assess two challenges a newly hired executive may face when devising a new CSR program for an organization during a crisis(e.g., covid). Explain with examples of a company that went...
-
Why spices are in demand in Canada and What is the annual consumption of spices in Canada?
-
Both management and the audit firm need to report on the operating effectiveness of internal control. Go to the SEC company database, www.sec.gov, and look up a recent 10-K report of a US publicly...
-
A firm has the following balance sheet: Assets Cash Accounts receivable Inventory Plant and equipment $ 15,000 150,000 92,000 170,000 $427,000 Liabilities and Equity Accounts payable Long-term debt...
-
A firm is earning $8 per year. It can earn .20 (after corporate tax) on reinvested funds. Based on a constant dividend the firm's value is $40.27. If the funds are reinvested the firm's value after...
-
What does the practice and theory of international audit include aside from knowledge of ISAs?
-
Evaluate this quote: Every international business, large or small, should have an annual audit by an independent auditor. Why must an auditor review the financial statements of a company each year?
Study smarter with the SolutionInn App