Q3 Identify and describe the features and the steps of a project management process, by supporting your statements with appropriate examples . Describe how you would implement a project management process in a firm operating in the construction industry.

Q4 Outline the main factors to be considered when designing any operations process by using two examples of your choice, each from a different industry . Discuss how the product-process matrix can aid process design, by using two examples of your choice, one each from the services and the manufacturing context