Q3: Question 3 has two parts. Answer both the parts. (CO3) a) Mr. Rakesh who is the quality inspector of the company DEF Ltd. counted number of defective monthly billing statements of a company telephone in each of 20 samples. Using the following information, evaluate the control limits that should describe 99.74 percent (Z=3) of the chance variation in the process when the process is in control. Each sample contained 100 statements. (4 Marks) Sample Number of defectives Number of Sample defectives 1 7 11 8 2 10 12 12 3 12 13 9 4 4 14 10 5 9 15 16 6 11 16 10 7 10 17 8 8 18 18 12 9 13 19 10 10 10 20 21 b) Explain competitiveness. Examine and discuss how operations management can influence competitiveness level achieved by an organization. (2+6= 8 Marks)