Q3. What are Key Performance Indicators (KPIs)? Provide two examples of financial and non-financial KPIs in

your own understanding

Q4. Quality assurance takes a company-wide approach. Discuss what this includes in your own words

Q5. Explain the relationship between operational efficiency and financial sustainability in your own words

Working hard on operational efficiency is obviously leading to reduce wastes, spending so that at the same -

time increase financial sustainability

Q6. List five waste reduction techniques that can be applied within the travel and tourism sector

Q7. List five principles of effective delegation that managers should consider

Q8. Explain two problem-solving techniques that can be used by teams. Support your answer with appropriate reasoning/effectiveness of each of the techniques

Q9. List and briefly describe at least four leadership characteristics that in your opinion will be critical for a

manager working within the travel and tourism sector

Q10. Discuss why time management is an essential skill for all the employees. List and describe two-time management techniques that could be used by both teams and individuals