Q4) Zehra has been working for service sector nearly ten years. She is a talented and hardworking manager. She tries to plan, coordinate, and control the customer relations of her company. She develops several different strategies to increase the understandings of customer needs. Then, she prepares detailed reports and discusses the results with her colleges. The top managers of the company appreciates all the time her efforts and successes. At the end of last year, she prepared a detailed survey to interview customers to analyze the change in their needs and wrote an expansive report to explain the current market situation. The company decided to implement her advice to improve customer satisfaction. However, an unexpected event happened this year. A vital pandemic was emerged and the company started to lose their customers. The top managers of the company set an emergency meeting and concluded that the main reason for the customer loss was the advices of Zehra. Thus, the company is managed with ................................view of management. What should the much more realistic response of the managers?