Q7. You are the Project Manager of ABC company constructing a condominium building. You project is completed. After completion you received a complaint from your customer that the quality of the window is not good as they find it hard to close and it's not airtight (outside cold air can pass through inside). Upon investigation, your team finds that 25% of the windows are like that. The replacement cost is $100,000. (5Marks)

1. What is your action plan? List down all activities that you would do. Explain in detail (3 Marks)
2. You have another project coming up next month almost similar type. What is your remedial action plan for your next project? (2Marks)