Q73

A firm of solicitors wishes to develop a knowledge-based system for use by its customers. Competing firms of solicitors only provide telephone or face-to-face advice. The solicitors would be responsible for entering the knowledge data and for answering any queries beyond the scope of the new knowledge-based system. The firm broadly agrees with this approach but is concerned that its reputation could suffer if the knowledge-based system gave the wrong advice. As an independent consultant brought in to advise the firm of solicitors.

[a] Describe knowledge-based systems and explain how such systems could be implemented.

[b] Explain how the knowledge-based system should be tested. [4 Marks]

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