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QFD Institute (www.qfdi.org): Explore this website and summarize what QFD does for the firm. What advantages does it offer? How does it effectively capture the

QFD Institute (www.qfdi.org):

Explore this website and summarize what QFD does for the firm. What advantages does it offer? How does it effectively capture the Voice of the Customer? What might be a couple of drawbacks of QFD?

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